Job DescriptionJob Description
Quality Representative Level 1- Life Science Div 1st Shift
This is a 2nd shift role 2pm-10pm
Summary
The Quality Associate contributes to meeting Langham goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks: Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
- Gathering all applicable information to determine if a shipment has a discrepancy
- Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
- Collaborate among departments on discrepancies or questions for deviating material or processes
- Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.
- Identifying and tracking errors, communicating with external and internal stakeholders to support case management.
Key Outcomes Expected
The Quality Representative is expected to:
- Work according to Langham Logistics company values, policies and procedures;
- Meet established quality and productivity metrics;
- Keep work areas neat and clean;
- Accept or reject material based on quality/regulatory standards and Client requirements;
- Physically check all incoming and outgoing materials for damage and other discrepancies;
- Identify and report discrepancies between paperwork/orders and physical product delivered;
- Initiate and oversee quality records in QT9;
- Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
- Ensuring proper documentation for client communication as it relates to discrepancies and damages
- Provide courteous, professional service to both internal and external stakeholders;
- Present a positive image of Langham Logistics.
Critical Skills, Knowledge and Behaviors
- Communication - ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
- Analytical Skills - ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
- Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
- Proactiveness - ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
- Organization - ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
- High detail orientation and accuracy.
Education and Experience
- High school diploma or GED required.
- 1-2 years' experience in Quality Control or related field within a GMP facility
- Forklift experience a PLUS
Work Environment and Physical Demands
Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).
