Overview In this role, you will support guest service and administrative operations within a luxury hospitality context. You will manage information via computer systems, handle communications, and maintain organized records to enable smooth guest experiences. You will work with cross-functional teams to meet service standards and protect company assets. The position centers on accuracy, professionalism, and contributing to the Ritz-Carlton Gold Standards that underpin our guest experience.
Responsibilities- Enter and retrieve information in computer databases to update records and respond to inquiries
- Transmit documents and manage correspondence using office technology
- Prepare documents with word processing, spreadsheets, databases, or presentations
- Organize and maintain filing systems (electronic and paper)
- Handle mail and package delivery processes
- Enter/locate work-related information using computers or POS systems
- Follow policies, maintain confidentiality, and protect company assets
- Deliver courteous guest service, communicate clearly, and maintain professional appearance
- Support team and colleagues, listen to concerns, and respond appropriately
- Perform other reasonable duties as assigned by supervisors
Key requirements- clear and professional communication
- positive guest-service orientation
- team collaboration and responsiveness
- word processing software
- spreadsheets
- databases
