Job DescriptionJob DescriptionDescription:
Are you ready to join one of highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will grow your skills and expand your medical knowledge? At Total Access Urgent Care, we're redefining how healthcare is delivered.
Company Overview:
Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We're changing the way healthcare is delivered by providing faster, more accessible, and more patient-centered care.
As a Receptionist at TAUC you play a key role in shaping each patient's experience from start to finish. Responsibilities include:
- First Impression: Greet patients with a warm, professional demeanor, creating a welcoming and supportive environment from the moment they arrive
- Efficient Check-In: Guide patients through the initial intake process with clarity and patience
- Last Impression: Close each visit by thanking patients and ensuring they leave feeling confident in their care
- Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
Perks of becoming a TAUC Team Member:
- Competitive Pay: Starting at $17-$18/hour, based on experience
- Flexible Schedule: Full-time schedule of three 12-hour shifts per week (8 AM-8 PM), including alternating weekends and holidays. Opportunities to accommodate weekday availability for school, family, and other commitments
- Local Locations: Work most shifts at the closest 10 TAUC locations to you
- Career Growth: Clear path for advancement with performance-based raises and promotion opportunities
TAUC Benefits
- Health Insurance: Medical, dental, vision, life, and short-term disability coverage
- 401(K): Retirement plan with employer match
- Paid Time Off (PTO)
- Free Urgent Care: Complimentary visits for you, your spouse, & children at all of our TAUC locations (applicable for those carrying company sponsored insurance or other health insurance)
- Employee Assistance Program (EAP): Free, confidential support including counseling and legal/financial resources
- Additional Perks:
- Annual reimbursement for one membership of your choice (Amazon Prime, Sam's Club, Costco, or BJ's)
- Access to discounted tickets and entertainment
- Associate Recognition Program: Patient and teammates can recognize your contributions, with opportunities for performance-based recognition and rewards.
A Day in the Role:
No two days are exactly the same, but here's what you can expect:
- Welcome and check in 30-60 patients per day in a high volume, fast-paced clinic setting
- Input patient information accurately into our electronic medical records (EMR) system
- Verify patient insurance coverage using online tools and EMR systems
- Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
- Collect co-pays and explain visit costs with professionalism
- Handling sensitive or difficult conversations with tact and professionalism
- Answer incoming calls and assist with patient questions or follow-up
- Collaborate closely with clinical staff to ensure smooth patient flow
- Create a warm, helpful, and efficient front desk experience for every visitor
What You'll Gain:
- Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
- Skill-building: Develop customer service, problem-solving, and multitasking abilities
- Team culture: Work alongside a supportive team that celebrates success and values your contribution
Requirements:
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver's license & reliable transportation (some travel between locations during shifts)
- Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
- Comfortable working in a fast-paced, team-driven environment
- Strong communication and problem-solving skills, and customer service skills
- Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity
We're proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.
Ready to make an impact in healthcare? Join the best team and apply today.
