Job DescriptionJob Description
POSITION SUMMARY
Receives patients into the health care delivery team and ascertains their needs. Evaluates and updates registrants as required. Receives cash payments for services and coordinates receipts with change documents. Performs duties in a prompt, courteous, and confidential manner.
DETAILED DESCRIPTION OF POSITION DUTIES:
- Interviews patient and/or family to determine eligibility for center services.
- Supports and adheres to the center policy and procedures and protocol for front office staff.
- Able to make appointments for patients and make referrals to other units of services, i.e. DFACS, Social Services, Dental, etc.
- Initiates registration forms, assigns numbers, and checks all forms for completeness and accuracy.
- Verifies insurance with proper source.
- Assists in daily collection and completion of encounter data and forward to the business office.
- Re-evaluate patients as needed and in accordance with the Center's policy.
- Answers telephone and refer calls appropriately, refers complaints to the nurse manager.
- Receives and prepares daily cash receipts.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to communicate effectively and relate to the public in a pleasing manner.
- Knowledge of data entry skills.
- Must be articulate and personable.
- Must possess excellent interview skills.
- Ability to use mature judgment in the performance of duties.
- Knowledge of billing procedures.
MINIMUM QUALIFICATIONS:
Must have at least 1 year of Medical Front Desk experience, pediatric experience, flexible, adaptable, pleasant personality. Clerical knowledge must be cooperative and sensitive to the needs of the patient.
TYPICAL PHYSICAL DEMANDS:
Requires ability to handle cash and to count money at high volumes. Requires sitting for long periods. Working in an office environment. Some bending and stretching are required. Manual dexterity is required for the use of a calculator and computer keyboard.
TYPICAL WORKING CONDITIONS:
Work is performed in an office environment. Involves contact with staff and patients
Southside is committed to providing Equal Employment Opportunity to each employee. Southside will not engage in unlawful discrimination against or harassment of any person employed by or seeking employment on the basis of race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, place of birth, age, marital status, veteran status, or any other characteristic protected by applicable federal, state or local law.
