Job DescriptionJob Description
This position has up to a $1,000 hiring bonus for the Graveyard position only.
The Hotel/Player Service Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.
Duties:
Check hotel guests in and out.
Maintain a bank and perform cashiering duties.
Work well with supporting departments (Reservations, Housekeeping, Information Desk).
Maximize revenue with suite upgrades and rate integrity.
Maintain a clean, presentable and welcoming workspace.
Must be able to understand and explain the player tracking systems, comping guidelines, player benefits and usage.
Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program.
Recruit new Passport Rewards Members.
Communicate current details on offers, events, and promotions.
Qualifications:
Must be 21 years of age or older.
Must be able to obtain a Gaming License and Alcohol Awareness Card.
Customer service experience preferred.
Must have previous cashiering experience.
Must have 10 key and typing experience (30 WPM).
LMS and Micros experience preferred.
Must be able to tolerate areas containing secondhand smoke.
