Job DescriptionJob DescriptionDescription:
About Us:
WDC Kitchen & Bath Center is Southern California's premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Receptionist to join our team and contribute to our continued success.
Position Summary:
Reception is responsible for supporting Sales by providing a welcoming environment to every customer and keeping communication going in the appropriate directions for incoming phone calls.
The ideal candidate for this role is able to convey confidence and connection over the phone and in person. They tend to find job satisfaction in accomplishing daily tasks and being a positive culture contributor to a team. You should possess an organized mindset and work comfortably with Microsoft suite and basic telephone functions within a professional environment.
Key Responsibilities:
- Promptly, accurately, professionally and courteously receive most telephone calls.
- Adept as using all telephone system features for forwarding calls, placing on hold, and checking voicemails.
- Record and relays messages to Showroom team members as directed and requested while keeping professionalism, clarity, and confidentiality.
- Engage with Customers professionally and courteously with genuine concern for their WDC experience needs.
- Promptly greets every person entering the Showroom within WDC Customer Experience guidelines.
- Ensure that the reception area is consistently tidy and clean, free of dust. Escalates cleaning or hazard concerns promptly so that concerns may be addressed appropriately.
- Assists with the seasonal store decoration efforts in collaboration with the Showroom Concierge.
- Directs job applicants to fill out application for current job openings online. Escalate any job verifications or records requests to the Human Resources department.
- Signs for deliveries when necessary and notifies recipients.
- Performs routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
- As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of system notes, and data entry.
- Job Type: Full-time
Qualifications:
- 1-2 years' experience within a luxury retail, customer service, or similar role preferred.
- Proficiency in MS Office
- Good organizational skills
- Able to communicate clearly verbally and in writing, and demonstrate good listening skills.
- Minimum High school diploma or GED required.
- Ability to change direction as priorities shift and adapt to changing circumstances.
- 9:30am-6:00pm / two days off each week
- Weekend availability is required
- Working environment & conditions: General showroom setting, frequently sitting while using computer and phone.
- Required to wear comfortable and showroom appropriate clothes within Business Professional standards.
What We Offer:
- $19.00 - 21.00 hour
- Health, dental, and vision insurance
- 401(k)
- Paid vacation and sick leave
- Employee discounts on products
- Opportunities for professional growth and advancement
How to Apply:
If you're ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We participate in E-Verify.
Requirements:
