Business Office Receptionist

JOB TITLE: Business Office Receptionist DEPARTMENT: SFP Business Office

JOB RELATIONSHIP:

Responsible to: Business Office Manager

Responsible for: Not responsible for anyone

Interrelationships: Works cooperatively with all hospital departments, medical staff,

patients, and visitors.

JOB SUMMARY:

Greeting all types of patients, face-to-face or over the phone, making appointments and directing them to the proper department. Competes patient registrations which includes accepting co-pays, patient payments, and logging them onto the daily payment spreadsheet.

JOB QUALIFICATIONS:

Experience: Business office experience, medical setting preferred. Computer proficiency required.

Education: High School or equivalent required.

Req. Cert./

Registration None required.

Job Duties: (This list may not include all of the duties assigned)

• Answer inquiries and obtain information from customers, visitors, and other interested parties.

• Register patients and collect co-pays including scanning of insurance cards and ensuring all information is correct.

• Understands the appointment scheduling software and the way each type of appointment is made.

• Scans insurance EOBs.

• Prepare necessary paperwork for appointments including CDL's and HIPAA forms.

• Address basic account questions from patients and enter personal payments onto the daily payment log.

7. Provide clear messages to medical staff, from phone calls and walk-ins, in regard to patient requests.

8. Assist with extra duties as requested by Office manager/Supervisor.