Job DescriptionJob Description
Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Dental insurance
Front Desk Coordinator / Customer Experience RepresentativeMike Watson State FarmHighland, AR Full-Time In-Office
Be the Face of Our Agency. Mike Watson State Farm is seeking a friendly, professional, and customer-focused Front Desk Coordinator to be the first impression of our agency. As the face of our office, you'll welcome customers, answer phones, coordinate daily office activities, and help create an exceptional experience for every person who walks through our doors or calls our office.
If you enjoy helping people, have a positive attitude, and love building relationships, this is an outstanding opportunity to start a long-term career with a growing State Farm agency.
Licensing Requirement This is a licensing-contingent position.
- Candidates must be willing to obtain an Arkansas Property & Casualty insurance license.
- Licensing is not required prior to starting.
- You'll begin training immediately while working toward your license, and we provide full study materials, coaching, and support throughout the licensing process.
What You'll Do
- Welcome customers with a warm, friendly, and professional attitude.
- Answer incoming calls and direct customers to the appropriate team members.
- Schedule appointments and coordinate daily office communications.
- Assist customers with payments, policy questions, and general service requests.
- Maintain accurate customer records and assist with administrative tasks.
- Follow up with customers to ensure an outstanding service experience.
- Identify opportunities to connect customers with additional insurance solutions and introduce them to the appropriate team member.
- Support the agency in delivering exceptional customer service every day.
What We're Looking For- Outstanding customer service and communication skills.
- A positive, outgoing personality with a passion for helping people.
- Strong organizational skills and attention to detail.
- Ability to multitask while maintaining a welcoming and professional demeanor.
- Comfortable having customer conversations and identifying opportunities to support the sales team.
- Previous receptionist, hospitality, retail, banking, or customer service experience is preferred.
- Basic computer proficiency, including Microsoft Office and CRM systems.
What We Offer- Competitive compensation.
- Paid training and full licensing support.
- A supportive, team-oriented work environment.
- Ongoing coaching and professional development.
- Career advancement opportunities within a growing State Farm agency.
If you're someone who enjoys creating memorable customer experiences and wants to build a rewarding career with a trusted local agency, we'd love to meet you. Apply today and become the welcoming face of Mike Watson State Farm!
Equal Opportunity Employer Mike Watson State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
