Job DescriptionJob Description
Benefits:- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:- Opportunities for personal and professional growth
- A fun working environment, with supportive co-workers
- Exposure to new skills and opportunities allows for change and growth
- Discounts on services and products
- Medical benefits for full time employees
- Bonus structure
Job Summary Frenchies Modern Nail Care is looking for a dedicated receptionist/concierge to join our team! When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand- this is our concierge! The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is excellent at working with computers!
Responsibilities- The Concierge is accountable for all front desk operations including phone, retail sales, cash transactions, guest POS activities, guest experience cycle, and general day-to-day operations.
- Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, membership sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.
- Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties.
- Must be flexible to help with coverage of shifts in short-notice/emergency situations (sickness, etc.)
- Customer contacts and rescheduling if needed.
- Other duties as assigned in the spirit of teamwork.
Qualifications- 2+ years of customer service experience
- Experience as a receptionist preferred
- Exceptional customer service and professional phone manner
- Overachieving attitude and enhanced work ethic
- Advanced computer skills
- Excellent multi-tasking skills
- Must be willing to work Friday-Sunday
