Job DescriptionJob DescriptionDescription:
About Utah Partners for Health (UPFH)
At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.
Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!
ESSENTIAL JOB FUNCTIONS
- Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
- Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
- Ensure that appointment reminder calls to patients are made the day before.
- Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
- Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
- Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
- Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
- Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
- Complete morning and nightly checklists.
OTHER JOB FUNCTIONS
- Maintain equipment and stocking of supplies.
- Ensure the cleaning of the reception work and waiting area.
- Other duties as assigned.
Requirements:
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent is required.
- Less than 1 year related experience is recommended.
- Preferred, but not required:
- Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.
KNOWLEDGE, SKILLS, ABILITIES
- Skills in data entry with high level of accuracy.
- Knowledge of billing and collection processes.
- Knowledge of clinic flow and processes.
- Skills in computer programs such as Microsoft Word, Excel, & Outlook.
- Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
- Ability to work in an organized fashion with a high attention to detail.
- Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
- Ability to handle and defuse stressful or tense situations.
- Ability to manage time effectively and multitask.
- Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
- Ability to communicate fluently in Spanish (writing, reading, and speaking).
WORK ENVIRONMENT/PHYSICAL ABILITIES
- Must be able to sit, stand, talk and hear for extended periods of time.
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
- General office environment conditions, with moderate noise levels.
- May be exposed to potentially dangerous bodily fluids or hazardous chemicals.
