Job DescriptionJob Description
Job Summary:
The Nursing Home Receptionist is the first point of contact for residents, families, visitors, and staff. This role involves managing front desk operations, handling phone calls, providing information, and supporting administrative functions. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet residents, family members, staff, and visitors warmly and professionally
Answer and direct incoming phone calls in a courteous and timely manner
Maintain visitor logs and ensure proper sign-in/sign-out procedures
Assist with scheduling appointments and meetings as needed
Distribute mail and packages to residents and staff
Perform general administrative tasks such as filing, copying, scanning, and data entry
Ensure the reception area is tidy, organized, and welcoming
Support other departments with clerical tasks as required
Monitor visitor adherence to facility policies, including infection control and safety protocols
Respond to inquiries about facility services and provide directions or referrals when appropriate
All other duties as assigned.
Qualifications:
High school diploma or equivalent required
Previous receptionist or customer service experience preferred, especially in healthcare or senior care settings
Strong communication and interpersonal skills
Proficiency with office equipment (phones, printers, fax machines) and basic computer software (e.g., Microsoft Office)
Ability to handle sensitive information with discretion and maintain confidentiality
Compassionate and patient demeanor, with a genuine interest in working with the elderly
Ability to work independently and as part of a team
Flexibility to work weekends, holidays, or evenings as needed
Physical Requirements:
Ability to sit, stand, and walk for extended periods
Occasional lifting of up to 20 pounds
Frequent use of hands and fingers to operate office equipment
