Dental Receptionist / Dental Insurance Coordinator

Location: Lake Havasu City, AZ

Compensation: $20.00 - $25.00/hour (DOE) + Monthly Team Performance Bonus Potential

Schedule: Monday - Friday 8:15 AM - 5:30 PM

Employment Type: Full-Time

At Lake Havasu Dentistry, we believe in doing dentistry differently! With over 1,000 5-star reviews, our practice has built a trusted reputation across Lake Havasu City by providing high-quality, compassionate, and conservative dental care.

Led by Dr. Ryan Kurtz, our thriving practice operates with a high-energy team of 16 dedicated professionals-including doctors and 4 hygienists. We specialize in comprehensive family care, smile makeovers, sedation, and advanced implant solutions. Our patient promise is simple: transparent pricing, zero judgment, and helping every patient maximize their insurance benefits to avoid financial surprises.

We are looking for an experienced, detail-oriented Dental Receptionist & Insurance Coordinator who thrives in a lively, fast-paced environment and wants to be an integral part of our close-knit dental family!

As our Dental Receptionist & Insurance Coordinator, you are the front-line ambassador for our practice and the backbone of our insurance operations. You will warmly greet patients, keep our active multi-line phones running smoothly, and manage critical insurance verification and claim workflows. This role is ideal for an experienced dental professional who enjoys staying busy, multitasking, and making a meaningful impact on patient care.

• Patient Check-In & Check-Out: Warmly welcome patients, manage smooth check-in/check-out procedures, and maintain an organized, upbeat front desk environment.

• Call Management: Confidently handle high-volume phone lines with outstanding customer service, warmth, and efficiency.

• Insurance Verification & Setup: Thoroughly verify patient insurance plans, break down benefits, and accurately attach insurance details into practice management software before appointments.

• Claims Processing & Management: Prepare, submit, and track dental insurance claims, resolve claim denials, and ensure timely reimbursement.

• Financial Transparency: Educate patients on their coverage, co-pays, and estimated out-of-pocket costs to uphold our commitment to transparent pricing.

• Dental Office Experience (Required): Minimum 1+ years of hands-on dental front office experience.

• Insurance Expertise (Required): Proven, in-depth knowledge of dental insurance verification, breakdown of benefits, and claim submission processes.

• Thrives in High Volume: Ability to multitask, stay organized, and remain calm and composed in a fast-paced setting with multiple ringing phone lines.

• Tech-Savvy: Proficiency with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).

• Strong Communication: Exceptional interpersonal skills with a team-first mindset and a commitment to patient-centered service.

• Competitive Pay: $20.00 - $25.00/hour depending on experience.

• Bonus Potential: Monthly Team Performance Bonus potential-share in the practice's success!

• Comprehensive Benefits Package: Standard benefits including Medical, Dental, Vision, PTO, and 401(k).

• Consistent Work Schedule: Full-time weekday hours (Mon-Fri, 8:15 AM - 5:30 PM) with no late nights or weekends.

• Vibrant Culture: Work alongside a collaborative, supportive team of 16 in a modern, highly respected practice.

If you bring strong dental insurance knowledge, love a fast-paced workday, and want to join a team that truly values its employees and patients, we'd love to hear from you!

Apply today with your resume to take the next step with Lake Havasu Dentistry!