Receptionist

Position Overview: As a receptionist at America's Floor Source, you will serve as the first point of contact for customers and visitors. Your primary responsibility will be to provide exceptional customer service by greeting and assisting customers, answering inquiries, and directing them to the appropriate department or staff member. Additionally, you will handle administrative tasks to ensure the smooth operation of the store.

Key Responsibilities:

• Front Desk Operations:

• Greet customers and visitors in a friendly and professional manner.
• Provide information about the store's products, services, and promotions.
• Direct customers to the appropriate department or sales associate.
• Answer phone calls promptly and transfer them to the relevant staff members.
• Respond to customer inquiries and provide accurate information or route them to the appropriate person.
• Manage appointment scheduling and maintain the store's calendar.

• Customer Service:

• Assist customers in locating an appropriate Sales Consultant.
• Address customer concerns or complaints, striving to resolve issues promptly and effectively.
• Ensure a welcoming and comfortable environment for customers while they wait.
• Maintain a high level of knowledge about the store's products, promotions, and policies to provide accurate information to customers.

• Administrative Tasks:

• Perform general administrative duties, including data entry, filing, and document management.
• Maintain cleanliness and organization at the front desk area.
• Manage incoming and outgoing mail and deliveries.
• Coordinate with other store staff members to ensure smooth operations.

• Communication and Coordination:

• Relay messages and important information to the appropriate staff members promptly.
• Communicate with sales associates and other departments to provide necessary support to customers.
• Collaborate with the sales team to ensure seamless customer experiences.

• Store Promotion and Marketing Support:

• Provide support during promotional events, product launches, or store campaigns.
• Provide feedback on customer preferences, inquiries, and suggestions to help improve store operations and customer satisfaction.

Requirements:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills, including knowledge of basic office software (e.g., Microsoft Office).
• Attention to detail and accuracy in handling administrative tasks.
• Ability to work collaboratively as part of a team.
• Familiarity with flooring products and industry terminology is a plus.

This job description is intended to convey the general nature and level of work expected for this position. It is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.