Receptionist - Benton Clinic

BASIC FUNCTIONS OF POSITION:

• Completes outpatient registration, which includes generating a chart with patient demographic information.
• Collects patient insurance and/or payment information.
• Obtains appropriate signatures for patient certification of admission and assignment of benefits.
• Upon completion of patient assessment and/or treatment, enters a diagnosis code into the computer.
• Receives, balances, and accounts for payments collected from patients of the clinic; assures appropriate charges are entered into the computer, such as treatments, medications, and equipment usage.
• Provides medical information as appropriate to requesting agencies, i.e., disability determinations, vocation rehabilitation and family services.
• Types correspondence and reports and files information.
• Enters medical record information in the appropriate patient chart.
• Functions as the focus of telephone communication for the physician office; answers the telephone, takes messages and directs calls.
• Assists in scheduling referrals as appropriate.
• Stores medical record files in an organized and retrieval system.
• Assists in maintaining an adequate inventory of medical and office supplies for day to day operations.
• Participates in the in-service programs.
• Participates in Quality improvement program as required.
• Works with other members of the health care team to coordinate patient care services.
• Maintains good public relations for the clinic.
• Performs other duties as needed or requested.

QUALIFICATIONS:

EDUCATION: High school graduate or equivalent. College level training and office management skills preferred. Medical terminology preferred.

EXPERIENCE: Previous clerical and office management experience preferred but not required.

SPECIAL:

PATIENT CONTACT: Must have the knowledge and skills necessary to provide care appropriate to the age of the patients served

TYPING: 35 WPM (revised June 12, 2012)

MACHINE OPERATION: Computer, typewriter, computer printer, adding machine.

PHYSICAL REQUIREMENTS:

STANDING: Small amount of standing required.

WALKING: Considerable amount of walking during the course of a normal work day.

LIFTING: Minimum lifting (15 to 20 pounds).

VISUAL: Essential for dealing with the public while admitting patients and operating various office equipment in the course of a normal workday.

HEARING: Essential in order to deal with the public while admitting patient and operating various office equipment.

SPEAKING: Essential for duties in dealing with the public while admitting patient, operating the switchboard and when doing cashiering duties.