Job DescriptionJob Description
Benefits:- Employee discounts
- Free uniforms
- Paid time off
Job description
Hilton PEP System Experience a Plus!
Must be available weekends and Holidays
ESSENTIAL FUNCTIONS:
Keeps accurate accounts of cash, checks, and credit transactions
Handles confidential information, including guest records, with a high degree of integrity
Makes daily deposits (as applicable)
Verifies room charges and rates; verifies register has appropriate starting cash
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to corporate office as appropriate
Monitors room availability
Blocks rooms and handles guest requests
Performs and documents security walks on a regular basis
Has a thorough knowledge of emergency procedures and implementation of procedures
Prepares continental breakfast on time; replenishes breakfast items as needed
Performs duties of a Guest Service Agent
May be required to make management decisions in manager's absence
All other duties as assigned
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner;
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
