Job DescriptionJob DescriptionDescription:
Who We Are
At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.
Our Mission
To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.
Why Join Us?
Paid Training & Career Development
Growth & Advancement Opportunities
Supportive Team Environment
Competitive Benefits Package
Tuition Reimbursement Opportunities
Employee Eyewear Discounts
Referral Bonus Program
Make a Meaningful Difference Every Day
About the Role
We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.
What You'll Do
Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
Register patients and verify patients' records are up-to-date and accurate
Verify personal and insurance information for services and procedures
Schedule appointments and procedures
Reschedule missed appointments and cancellations
Process medical record requests
Collect and process payments from patients
Conduct daily reconciliation of cash reports and monies collected
Complete other functions as requested by management
Requirements:
What You Bring
Strong communication, outgoing, and positive interpersonal skills
Healthcare and service industry experience preferred
Empathetic personality with attention to patient's needs
Strong organizational skills with attention to detail; ability to prioritize tasks
Ability to work as a team member and uphold organizational standards and values
Demonstrated computer literacy REQUIRED
Excellent judgment, dependability, and diligence
Demonstrated high ethical standards and integrity
Demonstrated accuracy and thoroughness; monitors own work to ensure quality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
High School diploma or GED, associate degree preferred
Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
Pay & Benefits
Compensation
Pay Range: $16hr-$21hr
Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.
Benefits May Include:
- Medical,Dental & Vision Insurance
- 401(k)
- Paid Time Off & Holidays
- Life & Disability Insurance
- Tuition Reimbursement
- Continuing Education Support
- Certification Sponsorship
- Employee Eyewear Discounts
- Referral Bonus Opportunities
Ready to Join Our Team?
If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.
Additional Information:
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.
- Ability to remain stationary for extended periods
- Frequent use of hands, fingers, and computer equipment
- Ability to communicate effectively with patients and team members
- Ability to occasionally lift, carry, push, or pull up to 25 pounds
Compliance Requirements
- Annual compliance training is required.
- Compliance with HIPAA, OSHA, and company policies is required.
- Background screening may be required based on position.
- Drug screening may be required based on position and location.
Equal Employment Opportunity
AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.
