Front Desk Sales and Service Rep Part-Time Flex Best Western

Job DescriptionJob DescriptionBenefits:

• 401(k)
• Employee discounts
• Paid time off

Job description:

Front Desk Sales & Service Representative (Part-Time Flex)
Best Western Montrose Inn Montrose, CO
Part-Time Flex $16/hour Cross-Trained on All Shifts
Looking for a role that offers flexibility, variety, and real impact? Best Western Montrose Inn is seeking a dependable, guest-focused Part-Time Flex Front Desk Sales & Service Representative to support our team.
This role is primarily focused on consistently covering our second shift (1:45pm - 9:45pm) Saturday - Monday, which is critical to daily operations. Flex coverage for other shifts will be a secondary responsibility, helping fill in for planned and unplanned absences as needed.
This position is ideal for someone who enjoys variety, adapts quickly, and takes pride in being a reliable, steady presence during one of the most important shifts of the day.
What You'll Be Doing:
As a Flex Front Desk Representative, you will be trained on all shifts. However, your primary responsibility will be owning and consistently delivering excellent service during second shift, while also stepping in to support other shifts when needed.
Key Responsibilities:

• Provide warm, professional, and engaging service to every guest
• Validate all second-shift check-ins, ensuring a smooth, welcoming arrival experience
• Obtain and verify all required credit card authorizations accurately and securely
• Handle check-in and check-out efficiently and accurately
• Upsell room features and amenities to enhance guest experience
• Answer phones and assist with reservations and guest inquiries
• Represent and promote Best Western brand standards at all times
• Resolve guest concerns promptly with care and confidence
• Use hotel management software (PMS training provided)
• Coordinate with housekeeping and maintenance for room readiness
• Process payments and maintain an accurate cash drawer
• Help maintain a welcoming, well-presented lobby environment

Position Details:

• Schedule: Part-time, flex
• Guaranteed Shifts: 3 shifts per week (Saturday, Sunday & Monday 1:45pm - 9:45pm Required Weekly Shifts)
• Additional Shifts: As needed for coverage (vacations, call-outs, peak demand)
• Shifts: Must be available to train and work mornings, evenings, weekends, and holidays and possible overnights during emergencies
• Compensation: $16 per hour to start
• Location: Best Western Montrose Inn, Montrose, CO

We're Looking For Someone Who:

• Has prior front desk or customer service experience (hospitality preferred)
• Is flexible, reliable, and comfortable with changing schedules
• Communicates clearly and multitasks with ease
• Maintains a calm, professional demeanor in all situations
• Is tech-savvy and willing to learn hotel systems
• Enjoys teamwork and supporting others when coverage is needed
• Takes pride in being dependable and adaptable

Why Join Us?
At Best Western Montrose Inn, every role matters - and this one is especially important. Second shift is the backbone of our guest arrival experience, and you'll play a key role in ensuring it runs smoothly. As a Flex Team Member, you'll be trusted, valued, and relied upon not only for coverage, but for consistency where it matters most.
Perks of Working With Us:

• Paid sick leave accrual
• Employee discounts
• Eligibility for 401(k) Retirement Plan
• Supportive, team-oriented work environment
• "Innsider" opportunities

Apply today and become the go-to professional our team can rely on - flexible, capable, and guest-focused.
Job Type: Part-time
Work Location: In person
Job Type: Part-time
Benefits:

• 401(k)
• Employee discount
• Paid time off

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Montrose, CO 81401 (Required)

Work Location: In person