Job DescriptionJob Description
Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Member Services Coordinator, tailored for nights and weekends.
Responsibilities:
- Warm Welcome: Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
- Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
- Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
- Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
- Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
- Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
- Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
- Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
- Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
- Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
- Safety First: Follow safety procedures and report any safety concerns or incidents.
- Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
- Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.
Qualifications:
- High School Diploma or Equivalent: Required for this position.
- Customer Service Skills: Excellent customer service skills are essential.
- Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
- Basic Accounting Knowledge: Understanding of basic accounting principles.
- Tech Savvy: Functional computer skills are required.
- Multi-Tasking: Ability to handle multiple tasks efficiently.
- Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
- Physical Requirements: Must be able to lift 45lbs and stand for extended periods.
- Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
- Company Policies: Comply with all Gold's Gym policies and procedures.
If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!
