Job DescriptionJob Description
Overview
We are looking for a motivated individual to assist with front office and administrative tasks that support patients, staff, and referral sources. No extensive healthcare experience is required, making this a great opportunity to gain hands-on experience and begin a career in the healthcare field.
Responsibilities
- Welcome people as they enter the clinic receptionist/ front desk
- Communicate anticipated wait times and/or delays.
- Check-in our patients (including verification of demographic and insurance information) at the front desk
- Complete patient registration from walk-in patients at the reception desk
- Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
- Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
- Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
- Assist RCM team as needed in obtaining missing/ additional information from patients
- Maintain accurate and complete electronic healthcare records on our patients.
Qualifications
- High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
- Less than one year of customer service, administrative or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
