FRONT DESK GUEST SVC AGENT

Please come join us at our award-winning Holiday Inn Express & Suites Daytona Beach Shores, Florida. We're looking for energetic, non-smoking local candidates.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

III. DUTIES AND RESPONSIBILITIES

1. Sell rooms so as to maximize the average daily rate and occupancy.

2. Check in and out guests in an efficient and friendly manner.

3. Maintain cash bank in order to receive payment and make change.

4. Answer phones within 3 rings.

5. Assist with reservations during each shift as needed.

6. Know all Front Desk policies and procedures, including 100% guest satisfaction.