Job DescriptionJob Description
About the Role:
The Front Desk Agent/ Gallery Host at Hyatt Place Boulder, CO serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other departments to ensure seamless communication and guest satisfaction. Ultimately, this position contributes significantly to the overall guest experience and the reputation of the establishment.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in hospitality or accommodation services.
- Basic computer skills and familiarity with reservation or property management systems.
- Strong communication skills in English, both verbal and written.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
- Experience using hotel management software such as Opera, Maestro, or similar platforms.
- Additional language proficiency beyond English.
- Certification in hospitality or customer service training.
- Knowledge of local area attractions and transportation options.
- Demonstrated ability to handle cash and process payments accurately.
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage guest check-in and check-out processes efficiently using property management software.
- Handle reservations, cancellations, and modifications accurately and promptly.
- Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
- Maintain accurate records of guest information and payment transactions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and issues are resolved.
- Provide information about hotel services, local attractions, and transportation options.
- Ensure compliance with all hotel policies and procedures, including safety and security protocols.
- Hourly pay from $19-$20 based on experience.
Skills:
The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and address their needs effectively. Organizational skills are essential for managing reservations, maintaining accurate records, and coordinating with other departments to ensure smooth operations. Problem-solving abilities help in resolving guest complaints and unexpected situations promptly and professionally. Proficiency with computer systems and property management software enables efficient handling of bookings and transactions. Additionally, multitasking and time management skills are critical to balancing various responsibilities during busy periods while maintaining a high level of service.
