RECEPTIONIST

FellowshipLIFE is more than a workplace. Every day, our teams across our Life Plan Communities in New Jersey come together with a shared purpose: to serve others with compassion, excellence, and a genuine spirit of hospitality. Whether your role is in healthcare, hospitality, operations, administration, or support services what you do truly matters. Each team member helps create an environment where everyone feels valued, supported, and encouraged to grow.

As a mission-driven organization, FellowshipLIFE is committed not only to enriching the lives of older adults and those we serve, but also to helping our team members thrive. We believe in creating opportunities for growth, supporting career development, and recognizing the unique strengths each person brings. Here, you're encouraged to learn, advance, and build a future you're proud of all while being part of a team that truly values you and your contributions.

We are seeking a polished, professional, and service-driven Front Desk Concierge to serve as the first point of contact for residents, team members, and vendors.

This role is ideal for someone who understands the importance of first impressions, and is passionate about hospitality and guest care.

Position Overview

As a Front Desk Concierge, you will be responsible for warmly greeting guests, ensuring a seamless guest journey, and upholding the pristine presentation of our luxury environment. You will play a key role in delivering an exceptional experience from arrival to departure.

Key Responsibilities

• Guest Experience & Hospitality
• Greet guests warmly and professionally upon arrival
• Provide a high-touch, luxury-level customer service experience
• Escort guests as needed and ensure comfort throughout their visit
• Handle guest inquiries with confidence and professionalism
• Resolve minor concerns promptly and escalate issues appropriately

Front Desk Operations

• Manage appointment scheduling, confirmations, and modifications
• Answer phones and respond to emails in a timely and polished manner
• Process payments, gift card transactions, and retail purchases
• Maintain accurate client records and notes
• Balance the register and complete end-of-day reporting when closing

Environment & Presentation

• Ensure the reception area, retail displays, and common areas remain immaculate
• Perform light daily upkeep to maintain luxury presentation standards
• Monitor spa and salon spaces throughout the day
• Contact housekeeping promptly if significant cleaning or maintenance issues arise
• Support overall ambiance including lighting, music, and cleanliness standards
• Communicate effectively with spa and salon service providers
• Support promotional initiatives and special events
• Uphold confidentiality and professionalism at all times

Qualifications

• Previous front desk hospitality experience
• Strong customer service and communication skills
• Professional appearance and demeanor
• Organized, detail-oriented, and proactive
• Comfortable multitasking in a fast-paced yet serene environment
• Reliable, punctual, and trustworthy
• Ability to open and/or close the facility independently

What We Offer

• Opportunity to work in a luxury wellness environment
• Team recognition programs
• Anniversary and holiday awards
• Supportive leadership and professional growth opportunities
• Flexible part-time scheduling

If you are passionate about hospitality, excellence, and creating memorable guest experiences, we invite you to apply and become part of the Friends Village team.