Revival Spa - Receptionist

Revival Spa at Renault Winery & Resort A VIV MEE Hospitality Signature Collection

Revival Spa at Renault Winery & Resort offers a serene, luxury wellness experience designed for relaxation, rejuvenation, and renewal. As part of VIV MEE Hospitality, Revival Spa combines elevated spa services with exceptional guest care to create restorative and memorable experiences in a refined resort setting.

At VIV MEE Hospitality, our culture is grounded in our core virtues:

• JOY - We genuinely enjoy serving others and winning together as a team
• HUMILITY - We respect and uplift one another, always willing to learn and support
• MINISTRY - We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. The Front Desk Receptionist is cross trained in the Attendant role and supports responsibilities to perform spa attendant tasks.

Key Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities within Forbes 5 star standards and Vivamee Hospitality expectations.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area free of personal items, and food and beverages
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment exhibiting Vivamee virtues.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications & Skills

• Strong multitasking ability in a fast-paced environment
• Excellent customer service and communication skills
• Professional, friendly, and team-oriented demeanor
• Proficiency with computers; spa software experience preferred

Education & Experience

• High School Diploma required
• Previous Spa Front Desk experience required

Pay range: $18-$22

Part Time

Must be available to work Sundays & Mondays 9AM-6PM

Apply Today

If you are passionate about delivering exceptional guest experiences, and creating a luxury wellness environment, we invite you to apply and join the VIV MEE Hospitality team at Renault Winery & Resort and Revival Spa.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed 4when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."

Renault Winery Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), Renault Winery Resort may provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.