Job DescriptionJob Description
Hertford Rehabilitation and Healthcare Center, located in Hertford, NC, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated.
Benefits:
NOW HIRING:
Receptionist:
Every Weekend
Summary/Objective
In keeping with our organization's goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Operate multiline telephone and paging system.
2. Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
3. Locate personnel by using overhead paging system.
4. Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor's entry to the facility if needed.
5. Reports suspicious behavior to the supervisor on duty.
6. Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
7. Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
8. Responsible for reporting all resident and Resident concerns to the appropriate department head.
9. Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.
10. Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
11. Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
12. Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
13. Communicates and interacts effectively and tactfully with Residents/residents, visitors, families, peers and supervisors.
14. Attend and participate in departmental meetings and in-services as directed.
15. Respond special requests made by residents, Residents and family members.
16. May be asked to do basic office/ clerical functions.
