Job DescriptionJob Description
Our orthodontic practice in Beaverton is hiring a Front Office Receptionist to join our team. This is an excellent opportunity to work with a progressive orthodontic practice with two private office locations and an experienced, supportive Orthodontist and team.
Our office is busy, fun, and full of great teamwork. We take pride in providing excellent patient care and achieving outstanding results.
We are looking for someone who is warm, caring, professional, organized, and genuinely enjoys connecting with patients of all ages. This person will be an important part of creating a positive experience for our patients from the moment they walk through the door.
Dental or orthodontic experience is required. Excellent customer service and front office skills are required.
This is more than a traditional receptionist position. The ideal candidate will understand how to effectively manage and organize a busy schedule, maximize efficiency, and contribute to the overall success of the practice. We are looking for someone who is motivated, goal-oriented, able to work independently, and interested in building a long-term career in orthodontics.
We serve patients Monday-Thursday, and this position is approximately 3 days per week, 24-30 hours.
WHAT YOU'LL DO:
Create a welcoming and positive experience for patients and families.
Manage patient appointments and maintain an efficient, well-organized schedule.
Answer incoming calls and respond to patient communication through phone, email, and text.
Triage patient needs and help answer questions with professionalism and care.
Welcome and provide office tours for new patients.
Monitor recall and reporting to ensure patients who need appointments are contacted.
Communicate professionally with patients and referring doctors through written correspondence.
Work closely with the entire team to keep daily operations running smoothly.
Prioritize multiple tasks and stay organized in a fast-paced environment.
Recognize opportunities to improve scheduling efficiency and practice productivity.
Work confidently and independently while knowing when to ask for support.
Contribute to a positive, collaborative team environment.
Demonstrate reliability, professionalism, and a consistently positive attitude.
WHAT WE'RE LOOKING FOR:
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a busy environment.
A positive, can-do attitude and strong work ethic.
Someone who enjoys working with both children and adults.
A team player who is also comfortable working independently.
Someone motivated to provide exceptional patient care and grow within the practice.
REQUIRED:
Customer service experience.
High School Diploma.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability to prepare written correspondence and maintain organized systems.
Understanding of the importance of patient confidentiality and sensitive patient information.
PREFERRED / A PLUS:
Previous dental or orthodontic front office experience.
Medical front office experience.
Bilingual skills.
We follow all CDC, ADA, ODA, and OSHA regulations.
TO APPLY:
Please send your resume and a brief cover letter introducing yourself and telling us why you are interested in joining our team and building a career in orthodontics.
We look forward to hearing from you!
