Job DescriptionJob Description At PDC, the Client Care Administrator is responsible for supporting the day-to-day front office operations of the practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists' calendars, answering phones, and ensuring a clean and safe environment in the
office. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.
Additional Responsibilities
- Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
- Relay patient care needs and scheduling changes between the therapy staff and families.
- Be a liaison regarding patients' financial concerns between the billing team and families.
- Send plans of care to community providers.
- Manage therapists' calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
- Provide translation support to families and therapists.
- Ensure the waiting area and front office space is presentable at all time to patients.
Qualified candidates should possess the following:
- At least 1 year of customer service/office experience
- Bilingual and able to effectively communicate and translate Spanish
- Ability to multi-task
