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Not Specified Permanent

Silver Spring, Maryland · USA job

Medical Receptionist / Front Desk / Spanish

The Pediatric Development Center

Silver Spring, Maryland

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Job description

Job DescriptionJob Description At PDC, the Client Care Administrator is responsible for supporting the day-to-day front office operations of the practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists' calendars, answering phones, and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.
Additional Responsibilities
  • Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
  • Relay patient care needs and scheduling changes between the therapy staff and families.
  • Be a liaison regarding patients' financial concerns between the billing team and families.
  • Send plans of care to community providers.
  • Manage therapists' calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
  • Provide translation support to families and therapists.
  • Ensure the waiting area and front office space is presentable at all time to patients.

Qualified candidates should possess the following:
  • At least 1 year of customer service/office experience
  • Bilingual and able to effectively communicate and translate Spanish
  • Ability to multi-task

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