Job DescriptionJob DescriptionResponsibilites include:
- Accommodate hotel guests by registering and assigning rooms
- Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests' accounts, present statements to and collect payments from departing guests.
- Answer calls and connect callers to the appropriate extension.
- Use of computer system to assist the hotel guests at check-in and check-out.
- Keep records of room availability along with making and confirming reservations
- Answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or area
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Contact housekeeping or maintenance staff when guests report problems
- Perform simple bookkeeping activities, such as balancing cash accounts
- Record guest comments or complaints and refer guest to supervisor if needed
