Job DescriptionJob DescriptionDescription:
Position Summary:
The Outpatient Registrar/Receptionist registers patients in the setting of Grace Cottage Hospital and Family Health Outpatient Services; following approved policies and obtaining required information. The Registrar greets and directs patients and family members in a friendly and helpful manner.
Qualifications:
Education/ Experience: High school graduate or equivalent. Proficient computer skills required.
- Ability to work independently carrying out various activities with minimal supervision.
Other Requirements: Previous experience working in a clinical setting and/or experience with scheduling software is preferred. Knowledge of medical terminology and healthcare insurance is desirable. Excellent customer service skills. Maintains a cooperative professional working relationship with staff including but not limited to medical staff, and other departments, as well as outside agencies, community members and our patients.
Requirements:
Essential Functions Of The Position:
- Collects and verifies patient demographic and insurance information.
- Obtains consents and necessary documents.
- Requests and obtains insurance cards and photo IDs, scans copies into the electronic system.
- Demonstrates the ability to properly use the phone and computer systems, fax machines, photocopies, scanners, printers and other business machinery.
- Supports patients with administrative process.
- Collects copays and/or payments, provides receipts and runs end-of-day report.
- Is friendly, welcoming, and helpful to visitors and directs them to their destination.
- Answers incoming calls in a timely and courteous manner, properly identifying self and facility. Routes calls to appropriate person or department.
- Notifies inpatient Charge nurse of arrival of outpatient procedures.
- Screens vendors entering facility, gives them appropriate identification to access the facility.
- Properly identifies the need for Codes and announces those Codes over intercom system.
