Front Desk Client Experience & Sales Lead

Job DescriptionJob DescriptionWHO WE ARE
At The Lash Lounge, we are a luxury beauty destination and the premier salon for lash extensions, with over 100 locations nationwide. We offer an elevated menu of services including custom lash extensions, lash lifts, tinting, threading, and more. Our salons deliver a polished, high-end experience where guest care, results, and attention to detail come first.
WHO WE'RE LOOKING FOR
We are seeking a high-performing Client Experience & Sales Lead to drive bookings, memberships, retail sales, and client retention in our upscale salon. This is a revenue-generating sales role for someone who enjoys building relationships, converting inquiries into loyal clients, and being rewarded for performance.
This is a sales-focused, revenue-generating position. You will own the guest experience from first contact to checkout while actively driving bookings, maximizing schedule efficiency, and selling memberships and retail.
For someone who consistently demonstrates leadership, initiative, and strong business results, this role offers a clear pathway to grow into an Assistant Manager position.
If you enjoy building relationships, achieving goals, and growing your career within a luxury beauty brand, we'd love to meet you.
WHAT YOU'LL DO

• Deliver a polished, high-touch guest experience from check-in to checkout
• Respond to leads quickly and confidently via phone, text, and online inquiries
• Convert inquiries into booked appointments and long-term clients
• Proactively fill open appointment slots and maintain a fully booked schedule
• Consistently sell memberships, packages, and retail products
• Build relationships that drive repeat business and referrals
• Handle guest concerns with professionalism and confidence
• Maintain a clean, organized, and elevated salon environment
• Learn the operational side of salon management
• Assist with special projects and daily business operations
• Take initiative in solving problems and improving processes
• Serve as a positive role model for teammates
• Develop the skills needed for future leadership opportunities within the salon

WHAT WE'RE LOOKING FOR

• Proven sales experience (salon, spa, medspa, fitness, or retail)
• Experience in a fast-paced, high-end or luxury service environment
• Confident, outgoing communicator who can build rapport and close
• Comfortable on the phone-able to convert, not just answer
• Goal-driven mindset with a track record of hitting or exceeding targets
• Highly organized with strong attention to detail
• Ability to stay calm, polished, and solution-oriented under pressure
• Tech-savvy with booking systems and POS platforms
• Availability on Saturdays is required
• A desire to grow into a leadership role

COMPENSATION & PERKS

• Competitive hourly base pay plus performance incentives-your earning potential is directly tied to your results
• Work in a stylish, high-end salon environment with a supportive, team-driven culture
• Health benefit: Complimentary access to virtual medical care
• Exclusive team perks, including complimentary lash and brow services

If you're motivated by results, thrive in a fast-paced environment, and want to be rewarded for your ability to sell while delivering an exceptional guest experience-we want to meet you.

Related key words:beauty, spa