Medical Office administration

Cervello-Wellness

Alexandria, Virginia

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Role details

Classification: Administration
Category: —
Work type: Not Specified
Employment: Permanent
Country: United States
Location: Alexandria Virginia 22301

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Job description

Job DescriptionJob DescriptionBenefits:

401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off

Bonus
Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.
Key Responsibilities

Greet and support patients with professionalism and empathy
Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)
Manage phones, emails, and portal messages; route concerns appropriately
Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
Verify insurance eligibility, support authorizations/referrals, collect copays/balances
Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
Assist with office operations, supply ordering, and administrative support for clinicians
Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality

Requirements

Bilingual (English/Spanish) required
Minimum 5 years of experience in a medical or mental health office setting
Strong scheduling, customer service, and data accuracy skills
Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting