Job DescriptionJob DescriptionDescription:
Employment Type:
Full-Time
Schedule:
Monday-Friday
Job Summary
The Front Desk / Patient Services Representative is the first point of contact for patients, ensuring a welcoming, efficient, and well-organized check-in and check-out experience while managing the administrative and clerical functions that support daily clinic operations.
Essential Duties & Responsibilities
- Greet and check in/check out patients in a courteous, professional, and timely manner
- Verify and update patient demographic and insurance information
- Collect co-pays, deductibles, and outstanding balances at time of service
- Schedule, reschedule, and confirm patient appointments
- Answer a multi-line phone system; route calls and messages appropriately
- Verify insurance eligibility and benefits prior to visits
- Scan, file, and maintain accurate patient records in compliance with HIPAA
- Manage waiting room flow and communicate wait times to patients
- Process referrals, work notes, and other patient documentation requests
- Maintain a clean and organized front office and lobby area
- Support clinical staff and management with administrative tasks as needed
Qualifications
Education & Certification
- High school diploma or equivalent required
- Prior medical office, front desk, or customer service experience preferred
Experience
- 1+ years front desk/receptionist experience, preferably in a healthcare setting
- Experience with EMR/practice management systems and insurance verification preferred
Knowledge, Skills & Abilities
- Excellent customer service, interpersonal, and phone etiquette skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced, high-volume environment
- Basic knowledge of medical terminology and insurance processes preferred
- Proficient with computers, EMR systems, and standard office equipment
Physical Requirements
- Ability to sit or stand for extended periods at a front desk workstation
- Occasional lifting of office supplies up to 20 lbs
Work Environment
- Front office/reception area within a clinical immediate care setting
Ortho OIC Orthopaedic Immediate Care is an equal opportunity employer. This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.
Requirements:
