Job DescriptionJob Description EXPERIENCED BILINGUAL DENTAL FRONT DESK & TREATMENT PLAN COORDINATOR
Tampa, Florida
HMC Dental Services
6607 N Dale Mabry Hwy, Tampa FL 33614
Monday - Friday
We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk & Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.
This is NOT a basic receptionist position.
We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.
WHAT WE ARE LOOKING FOR
We want someone who:
Has REAL dental front desk experience
Knows how to use Open Dental efficiently
Can explain treatment plans and insurance coverage clearly to patients
Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions
Moves fast without losing accuracy
Can multitask under pressure while staying professional and organized
Is confident collecting payments and discussing finances
Understands the importance of schedule management and production goals
Provides exceptional customer service in English & Spanish
CORE RESPONSIBILITIESFront Desk Operations
- Manage patient check-in and check-out efficiently
- Answer high-volume calls professionally
- Schedule appointments strategically to maintain provider productivity
- Confirm appointments daily and manage cancellations using active waitlists
- Handle no-shows immediately and reschedule effectively
- Verify insurance eligibility and benefits accurately
- Collect co-pays, balances, and payments at time of service
- Maintain complete and accurate patient records
- Upload all required documentation before treatment
- Coordinate patient transportation when required
- Maintain HIPAA compliance at all times
Treatment Plan Coordination
- Present dental treatment plans confidently and professionally
- Explain procedures, insurance coverage, limitations, and patient financial responsibility
- Review estimated out-of-pocket costs with patients
- Help patients understand financing options and payment arrangements
- Follow up on pending treatment to increase case acceptance
- Communicate effectively with providers and clinical team
- Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental
REQUIREMENTS
Minimum 2 years of DENTAL front desk or treatment coordinator experience REQUIRED Experience with Open Dental REQUIRED
Bilingual English/Spanish REQUIRED
Strong understanding of dental insurance and treatment presentation REQUIRED
Must be highly organized and detail-oriented
Must multitask efficiently in a fast-paced environment
Must communicate professionally and confidently with patients
Must be reliable, accountable, and performance-driven
LEADERSHIP EXPECTATION
We are not looking for someone to simply answer phones.
