Job DescriptionJob Description
Benefits:- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION: As a Receptionist/Customer Relations Representative with the Lorrie Carter State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: - Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim assistance and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs
- Excellent communication skills to assist customers and coordinate with other agency team members - written, verbal and listening
- Proactive in problem-solving
- Organizational skills
- Self-motivated
- Detail Oriented
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Able to learn computer functions
- Position may require irregular working hours
- Bilingual - Spanish required
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Property and Casualty insurance license - preferred
BENEFITS:- Hourly pay plus potential bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off
- Valuable career-building experience
