Job DescriptionJob Description
Primary Responsibilities:
- Greet, register, and assign rooms to guests.
- Responsible for issuing room keys and important information to guests.
- Responsible for making reservations and checking room availability.
- Verifies credit card authorization or collect cash payment for all guests.
- Answer main telephone line and transfer to proper departments or guest rooms.
- Review guest accounts and charges upon guest check-out.
- Constant contact with housekeeping and maintenance departments with guest issues or concerns.
- Ensure complete guest satisfaction.
- Ensuring daily checklists are completed.
- Completes any direct assignment from Manager.
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
- Physical requirement for particular tasks include but are not limited to: standing for long periods of time, pushing, pulling, lifting, reaching and grabbing.
Qualifications, Education, Experience, Skills, and Abilities:
- Strong oral communication skills.
- Professional, courteous attitude.
- Moderate computer skills.
- Ability to work in high paced environment.
- Strong Customer Service skills.
- Ability to Multitask.
