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Holly Springs, North Carolina · USA job

Front Desk Sales

Heights Wellness Retreat - Raleigh

Holly Springs, North Carolina

Job description

Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Wellness resources
  • 401(k)

At Heights Wellness Retreats, we believe that wellness is not a luxury-it's a lifestyle. We also believe wellness starts from within-and that includes our team. We're the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!
We're looking for a passionate and purpose-driven Sales Specialist to help guests embrace their full potential through personalized membership paths. This is a sales role built on relationships, empathy, and expert communication.
Why You'll Love It Here:
  • Serene and Tranquil Areas
  • Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
  • Complementary Touchless Therapy Membership
  • Flexible Schedules
  • Professional and Safe Environment
  • Paid Training
  • Competitive Pay includes tips, commission, and bonus opportunities
  • Growth Opportunities
  • Health Insurance
  • 401(k ) matching
  • Employee Discounts
  • Opportunities for advancement
  • PTO
  • Parental Leave
  • Large Employee Retreat with its own outdoor space
Schedule/Expected work hours
  • 6-8-hour shifts
  • Full and part-time positions available (nights and weekends)
Responsibilities
  • Lead personalized consultations to understand each guest's wellness goals.
  • Present tailored membership options and guide guests through their next steps.
  • Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
  • Support daily Retreat operations including check-in, transitions, and front desk excellence.
  • Excellent phone etiquette with an upbeat tone and strong articulation.
  • Collaborate with therapists and team members to ensure a seamless, elevated experience.
Qualifications
  • 1-3 years of experience in sales, guest services, or a wellness-focused environment.
  • Previous experience in membership sales is required.
  • Natural ability to connect, listen, and inspire trust.
  • Proficient with basic computer software and quick to learn new systems.
  • Fast learner with a positive and energetic demeanor.
  • Strong critical thinking skills, especially in resolving customer conflicts.
  • Thrives in collaborative team settings.
Core Values
  • Anything is Possible
  • Lead with Heart
  • Purpose over Pride
  • Fiercely Obsessed with Success

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