Front Desk Sales

Heights Wellness Retreat - Raleigh

Raleigh, North Carolina

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Role details

Classification: Administration
Category: —
Work type: Not Specified
Employment: Permanent
Country: United States
Location: Raleigh North Carolina 27601

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Job description

Job DescriptionJob DescriptionBenefits:

401(k) matching
Competitive salary
Health insurance
Opportunity for advancement
Wellness resources
401(k)

At Heights Wellness Retreats, we believe that wellness is not a luxury-it's a lifestyle. We also believe wellness starts from within-and that includes our team. We're the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!
We're looking for a passionate and purpose-driven Sales Specialist to help guests embrace their full potential through personalized membership paths. This is a sales role built on relationships, empathy, and expert communication.
Why You'll Love It Here:

Serene and Tranquil Areas
Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Complementary Touchless Therapy Membership
Flexible Schedules
Professional and Safe Environment
Paid Training
Competitive Pay includes tips, commission, and bonus opportunities
Growth Opportunities
Health Insurance
401(k ) matching
Employee Discounts
Opportunities for advancement
PTO
Parental Leave
Large Employee Retreat with its own outdoor space

Schedule/Expected work hours

6-8-hour shifts
Full and part-time positions available (nights and weekends)

Responsibilities

Lead personalized consultations to understand each guest's wellness goals.
Present tailored membership options and guide guests through their next steps.
Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
Support daily Retreat operations including check-in, transitions, and front desk excellence.
Excellent phone etiquette with an upbeat tone and strong articulation.
Collaborate with therapists and team members to ensure a seamless, elevated experience.

Qualifications

1-3 years of experience in sales, guest services, or a wellness-focused environment.
Previous experience in membership sales is required.
Natural ability to connect, listen, and inspire trust.
Proficient with basic computer software and quick to learn new systems.
Fast learner with a positive and energetic demeanor.
Strong critical thinking skills, especially in resolving customer conflicts.
Thrives in collaborative team settings.

Core Values

Anything is Possible
Lead with Heart
Purpose over Pride
Fiercely Obsessed with Success

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