Job DescriptionJob Description
We are looking for a professional, quick learner, to assist the front end of our facility.
- Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home's services, visiting hours, and relevant policies.
- Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.
- Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols. Logging visitors' details and issuing visitor badges.
- Scheduling Appointments: Assisting in scheduling appointments for residents to meet with medical staff, therapists, or other healthcare professionals.
- Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.
- Maintaining Records: Keeping accurate records of visitors, deliveries, and appointments. Updating resident information and ensuring confidentiality of sensitive data.
- Assisting Residents: Providing basic assistance to residents, such as helping them with forms, directing them to common areas, or answering general questions.
- Coordinating with Staff: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
- Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.
- Technology and Administrative Support: Utilizing computer systems and software to manage resident records, appointments, and other administrative tasks. Assisting with data entry and paperwork as needed.
- Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner.
- Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.
