Job DescriptionJob DescriptionDescription:
The Ramada Hotel has immediate openings for Front Desk Attendants to join our Team. We are looking for Front Desk Agents to serve as our guests' first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities include:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Maintain updated records of bookings and payments
Requirements
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like OPERA and/or CHOICE
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
Physical Demands
Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
Requirements:
