Job DescriptionJob Description
️ Front Desk / Receptionist / Care Plan Coordinator
Clinical Massage Clinic • Millcreek, Utah
Apex Recovery Massage is a results driven, clinical massage clinic specializing in sports massage, injury recovery, and therapeutic bodywork for athletes and active individuals.
We are hiring a Front Desk / Receptionist / Care Plan Coordinator to support patient experience, scheduling, and care plan follow through. This role is a key part of the care team-not a passive front desk position.
If you enjoy working with people, staying organized, and being part of a professional healthcare style environment, this role may be a great fit.
Role Overview
You will be the first and last point of contact for patients-supporting scheduling, communication, and consistency with therapist recommendations. You help keep the clinic running smoothly while ensuring patients feel informed, supported, and cared for.
Key Responsibilities
Front Desk & Reception
- Answer phones and greet patients professionally
- Check patients in and out efficiently
- Schedule and reschedule appointments
- Maintain a calm, welcoming clinic environment
- Handle basic administrative and front desk tasks
Care Plan Coordination
- Support patient follow through on therapist care plans
- Help patients rebook based on recommended timing and frequency
- Communicate next steps clearly after appointments
- Work closely with therapists to support continuity of care
Rebooking & Membership Support
- Encourage rebooking before patients leave
- Explain scheduling options and memberships confidently (no high pressure sales)
- Assist with patient follow ups and outreach when needed
Clinic Support
- Help maintain cleanliness and organization at the front desk
- Support daily clinic flow and operations
Who We're Looking For
This role is ideal for someone who:
- Is friendly, reliable, and people oriented
- Is organized, detail focused, and punctual
- Communicates clearly in person, by phone, and by text
- Enjoys structure, systems, and checklists
- Wants to work in a clinical or healthcare style environment (not retail or spa)
Helpful but not required:
- Front desk or receptionist experience
- Medical, dental, PT, chiropractic, or massage clinic experience
- Scheduling, administrative, or customer service background
Pay & Earning Potential
- Base Pay: $12-$15 per hour
- Commission Eligible: Yes
- Total Earning Potential: $12-$30 per hour (base + commissions)
Perks & Benefits
- Free massages as part of your perks
- Commission opportunities based on performance
- Professional, calm, no drama work environment
- Learn skills in healthcare administration and clinic operations
- Growth opportunity within a fast growing clinical practice
Location
Millcreek, Utah
Why Apex Recovery Massage?
We focus on professionalism, consistency, and real results-for both patients and staff. You won't be asked to upsell aggressively or cut corners. Your job is to help patients stay on track and feel supported, every step of the way.
If you're dependable, organized, and enjoy helping people while working in a high quality clinic, we'd love to meet you.
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