Receptionist - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Be the Person Who Keeps the Office Running

Rachel Machin State Farm Agency is looking for an organized, dependable, and personable Receptionist to serve as the first point of contact for our customers and help keep our office running smoothly.
This role combines reception, customer service, administrative support, and light sales responsibilities. You'll welcome customers, manage incoming calls and office communications, handle important administrative tasks, and provide support to both our service and sales teams.
We're looking for someone who takes pride in being reliable, notices the details, and doesn't wait to be asked when something needs attention.
What You'll Do

• Greet customers professionally and create a welcoming first impression
• Answer incoming calls and direct customers to the appropriate team member
• Assist with scheduling, customer inquiries, and general office communication
• Receive, sort, prepare, and distribute incoming and outgoing mail
• Scan, organize, file, and maintain customer and office documents
• Accept and accurately process customer payments and other money-handling responsibilities
• Maintain accurate customer records and document interactions
• Help keep common areas and the overall office organized and professional
• Assist the sales team with administrative tasks, follow-up, and projects as needed
• Identify customer needs and opportunities for additional insurance products
• Make appropriate referrals to licensed sales team members and participate in cross-selling when appropriate
• Follow up with customers and help ensure their needs are fully addressed

You'll Thrive Here If You

• Are dependable, punctual, and take ownership of your responsibilities
• Are highly organized and naturally pay attention to details
• Enjoy helping people and creating a positive customer experience
• Communicate professionally and confidently in person and over the phone
• Can manage multiple priorities without losing track of the details
• Are comfortable handling payments and sensitive customer information accurately
• Take initiative and look for ways to help your teammates
• Are comfortable recognizing sales opportunities and starting conversations
• Are coachable and interested in developing new skills
• Want an opportunity to grow beyond a traditional receptionist position

Compensation & Benefits

• Base salary plus commission and performance bonuses
• Uncapped commission
• Paid vacation and personal/sick time
• Health insurance after 3 months
• SIMPLE IRA with company match
• Licensing reimbursement after 3 months
• Professional development, training, and coaching
• Performance incentives and advancement opportunities

Licensing & Growth

You must be willing to obtain applicable Florida insurance licenses, including:

• Florida 4-40 or 20-44
• Florida 2-15

Existing insurance experience or licenses are welcome but not required.
This position can be a starting point for someone interested in building a career in insurance. Team members who demonstrate initiative, strong customer service, and sales ability can have opportunities to take on additional responsibilities and grow within the agency.
Our Team

Rachel Machin State Farm Agency was established in 2023 with a culture that's close-knit, positive, inclusive, fun, and ambitious. We believe everyone contributes to the success of the office, regardless of their role.
Our motto is "Do it afraid." We encourage our team to challenge themselves, learn new skills, take initiative, and become more confident in what they do.
If you're someone who takes pride in keeping things organized, enjoys taking care of people, and is always looking for the next way you can help, we'd love to meet you.