Job DescriptionJob Description
Location: Minot AFB, North Dakota
Schedule: Full-time, Monday-Friday, (up to 40 hours/week)
Position Summary
Provides front desk customer service and administrative support for the Military & Family Readiness Center, with primary responsibility for Transition Assistance Program (TAP) data entry, records management, and customer intake in support of Air Force personnel and families.
Key Responsibilities
Greet visitors and answer telephone inquiries; refer customers to appropriate M&FRC staff
Perform TAP data entry and maintain individual customer records using AFFIRST and related systems
Prepare, edit, and proofread correspondence, reports, and administrative documents
Maintain office files, records, and calendars in accordance with Air Force records management requirements
Process incoming and outgoing correspondence, mail, and electronic communications
Maintain appointment schedules and customer intake documentation (e.g., Statements of Understanding)
Requisition office supplies and assist with time and attendance documentation
Serve as primary records custodian for M&FRC
Required Qualifications
Proficiency with Microsoft Word, Excel, Access, and Outlook
Strong written and verbal communication skills with attention to detail
Ability to provide professional customer service using tact and courtesy
Knowledge of administrative and clerical procedures; familiarity with Air Force terminology preferred
Ability to obtain base access and pass required background checks
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