Revive Front Desk

Role purpose
Create a welcoming, organized, premium experience for every Revive guest while keeping appointments, treatment rooms, recovery equipment, supplies, and providers running smoothly.
Primary responsibilities
• Welcome and check in Revive members and guests
• Schedule, confirm, modify, and check out appointments in Mindbody
• Explain walk-in, reserved, and staffed Revive services accurately
• Track included Signature sessions and other eligible redemptions
• Prepare, inspect, clean, and reset treatment and recovery rooms
• Maintain towels, goggles, linens, intake forms, cleaning supplies, and room inventory
• Support safe first-use orientations for approved recovery equipment
• Coordinate daily schedules and room turnover with massage and stretch providers
• Monitor equipment readiness and immediately report malfunctions
• Mark unsafe equipment out of service until cleared
• Answer phones and respond warmly to basic service questions
• Process approved POS transactions
• Protect member privacy and maintain professional boundaries
• Escalate medical, safety, billing, or service concerns to the appropriate leader
• Complete opening, closing, sanitation, and supply checklists
Qualifications
• Strong hospitality and customer-service instincts
• Organized, dependable, and comfortable managing multiple appointments
• Clear, professional communication
• Comfortable learning Mindbody and Revive equipment procedures
• Able to maintain high cleanliness and presentation standards
• Available for a consistent schedule, including some evenings or weekends
• CPR/AED certification by the required start deadline
• Experience in fitness, wellness, hospitality, spa, or medical reception preferred
Success looks like
• Members are welcomed and guided confidently
• Appointments begin on time
• Rooms remain clean, stocked, and ready
• Providers have what they need
• Equipment issues are identified quickly
• Every checklist and member concern receives clear follow-through

Acme Athletics- Equal Opportunity Employer