Client Services / Reception

Job Title: Receptionist

Are teamwork, inclusion, and growth important to you? Are you looking for an environment where departments work together to achieve success? Would you like to enjoy what you do and who you do it with? Then WELCOME to Monarch Diagnostics. You are our people! We are a leading diagnostics lab based in Irvine, CA that is built on a strong foundation of teamwork. We are one team working to achieve a common dream. Our laboratory performs high complexity toxicology and molecular testing and are preparing to expand - that means we need YOU! We at Monarch Diagnostics are looking for a Client Service Representative to join our team.
JOB SUMMARY: We are seeking a motivated and detail-oriented individual to join our team as a Client Services Representative. This role will involve cross-training across various department roles within operations, billing, laboratory and administrative functions. The ideal candidate will have a strong background in customer service, exceptional organizational skills, and a commitment to accuracy and efficiency.
Required Skills

• Excellent communication skills: Active listening, clear verbal and written communication.
• Customer service orientation: Strong ability to prioritize client needs and provide a positive experience.
• Problem-solving skills: Identifying issues, analyzing solutions, and effectively resolving client problems.
• Relationship building skills: Establishing trust and rapport with clients.
• Attention to detail: Ensuring accuracy in data entry and client information.
• Adaptability: Handling diverse client inquiries and situations with flexibility.
• Technical proficiency: Familiarity with ERM systems and Laboratory software.

Key responsibilities of a client services role:

• Client communication:

Answering phone calls, emails, and managing client inquiries promptly and professionally.

• Relationship building:

Developing and nurturing long-term relationships with clients through proactive communication.

• Issue resolution:

Identifying and resolving client concerns efficiently, escalating issues to relevant departments when necessary.

• Results processing:

Managing client results, ensuring accurate details and timely delivery.

• Technical support:

Providing basic technical assistance related to the company's products or services.

• Data management:

Maintaining accurate client information in ERM systems and adhering to HIPAA guidelines.

• Collaboration:

Working with internal teams like Sales, Billing, Integrations, and Laboratory to ensure smooth client experience.