Receptionist - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

• Dental insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Health insurance

ABOUT OUR AGENCY:
Our agency opened its legacy office in April 2013 and expanded with our MOA office in November 2019, growing into a collaborative, people first team. Before becoming an agent, I spent 12 years in IT marketing, but my passion for helping others, especially with financial planning, led me into agency life.
I hold two Bachelor's degrees and two Master's degrees, and I am a proud parent of a 20 year old son studying Statistics and Mathematics at the University of Michigan. Outside of work, I enjoy volleyball, pickleball, and yoga, and I stay active in the community through cultural associations and contributions to St Jude Children's Research Hospital.
Our office culture is family like and team oriented, with a strong focus on collaboration and supporting one another, and we are looking for team members who are empathetic, passionate about helping people, and persistent in following up to deliver great service.
ROLE DESCRIPTION:
Jay Munj - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Arabic preferred.