Job DescriptionJob Description
Job Summary
The purpose of the Receptionist/Administrative Assistant position is to provide a pleasant welcome and assistance to the general public, including residents, visitors, vendors, and staff.
Qualifications:
Education: High school diploma or equivalent.
Experience: Previous experience with multiple phone lines, typing, use of office equipment. Must have prior computer experience and proficiency in Microsoft Office products.
Personal Qualities: Friendly, courteous, and outgoing at all times. Pleasant telephone voice and polite manner. Professionally dressed and well-groomed in accordance with Springdale's Non-Uniform Dress Code.
Physical Demands/Working Conditions:
Sitting, standing, bending, reaching, lifting, and stooping in confined quarters throughout the day. Daily computer use, including typing and using a mouse. Often must deal with residents and families who are emotionally upset.
Essential Job Duties and Responsibilities:
Greet visitors and vendors and direct them to their destination
Answer front desk phone within three rings if possible
Screen and transfer phone calls to appropriate extensions
Page overhead when required (example: Fire Drills and All-Clear)
Provide applications to job-seekers
Assist A/P with filing, mail, opening of invoices and dating all correspondence
Perform clerical duties for the Administrator and other Department Heads, including but not limited to: typing, copying, sorting, faxing, and filing
Provide other receptionists with complete and accurate information to keep the reception desk running smoothly at all times.
Sort and distribute incoming mail and packages to the appropriate residents and departments by placing in mail slots located at the front reception desk; any Business Office mail is to be placed with the interoffice mail
Maintain a tidy reception desk and surrounding area; keep the floor clear of obstructions at all times
Update the rolodex roster each morning
Issue meal tickets for employees/guests, collect payment and keep money locked up at all times
Collect payments from residents and/or their family members, provide a receipt, make required copies, and keep money locked up at all times
Send collected money to the Business Office in regular intervals
Prepare admission packet and folder for each new admission or re-admission and give to Director of Admissions as needed
Update and maintain the phone extension and emergency contact lists
Maintain office equipment and order supplies, such as toner, as needed
Make labels for payroll and personnel folders
Abide by policies, practices, and procedures and maintain consistent and punctual attendance.
Practices and adheres to Infection control polices
Work Environment:
Settings: Skilled Nursing Facility
Work Hours: Full-time
Job Classification:
Hourly
