Job DescriptionJob Description
At CHT Orthodontics, we're excited to welcome a full-time Receptionist to our growing team! Our practice is committed to delivering exceptional orthodontic care, and this role plays a key part in creating a seamless, positive experience for every patient, from their first call to treatment acceptance.
The ideal candidate is friendly, organized, and confident in patient communication, scheduling, and working closely with the treatment coordinator. This position works closely with the clinical and administrative teams to ensure patients feel informed, supported, and excited about their care. If you thrive in a fast-paced, team-oriented environment, enjoy building strong relationships with patients, and are looking for a practice that values collaboration, growth, and professional development, we'd love to hear from you!
Benefits for the Receptionist:
Schedule for the Receptionist:
Responsibilities and Requirements of the Receptionist:
Strong customer service, scheduling, and communication skills required
Professional, friendly, and team-oriented demeanor
Previous orthodontic experience is preferred but not required
Familiarity with Dolphin and Weave software is a plus
This role will serve as an admin floater and will be cross-trained throughout the department
Answer incoming calls for both existing and new patients
Serve as the first point of contact for patient inquiries and intake
Schedule consultations and coordinate appointment availability
Work closely with Treatment Coordinators to verify insurance and document patient notes accurately
Request, scan, and upload X-rays and patient records into the system
Send patient paperwork and follow up on online consultation requests
Communicate cancellations and scheduling changes while helping maintain an efficient schedule
