Front Desk Operations Manager

We are excited to welcome a Full-Time Front Desk Operations Manager to our fast-paced, outpatient medical imaging center equipped with state-of-the-art technology.

MRI of Reston is the largest non-hospital-owned, dedicated MRI center in Northern Virginia. We take pride in delivering exceptional customer service, outstanding patient care, and the highest standards in MRI safety, quality, and timely diagnostic results.

As a hands-on leader, the Front Desk Operations Manager will manage and mentor a team of front office representatives while you hold primary accountability for front office operations, ensuring seamless patient registration, highly precise demographic and insurance entry, order processing, estimations and time-of-service collections. This manager will navigate patient complaints, complex scheduling conflicts, and referring physician requests with professionalism, efficiency, and a solution-oriented mindset.

Key Responsibilities

Team Leadership & Personnel Management

• Supervise, mentor, and schedule a team of Front Desk Patient Representatives, to ensure full operational coverage across day and evening shifts.
• Cultivate a collaborative, positive workplace culture between the administrative front office and the back-office clinical team (MAs, MRI Technologists and Radiologists).

Front Office Operations & Workflow Efficiency

• Optimize daily throughput for 5 high-field MRI magnets, managing complex scheduling algorithms to balance routine scans, arthrograms, and contrast studies while minimizing scan gaps.
• Oversee and ensure compliance with patient intake procedures and protocols related to order entry, registering, scheduling, estimating, time-of-service collections, quality check-ins, ensuring all necessary forms and mandatory MRI safety screening questionnaires are completed quickly and accurately.
• Serve as the primary Liaison and escalation point for patient complaints, complex scheduling conflicts, and referring physician/provider office requests.

Revenue Cycle & Insurance Coordination

• Manage the prior authorization pipeline, ensuring the team verifies CPT/ICD-10 codes, medical necessity, and run correct eligibility and estimations. Work with pre-authorization team prior to the patient's exam.
• Implement strict quality controls on insurance card and ID scanning, order entry, data entry, and demographic collection to eliminate front-end billing rejections.
• Supervise time-of-service collections, including co-pays, deductibles, and self-pay pricing structures. Accountable for daily cash drawers and end-of-day financial balancing.

Referring Physician & Community Relations

• Maintain strong relationships with our specialty referral practice providers.
• Coordinate the rapid delivery of imaging reports and discs (or PACS portal access) to referring offices, guaranteeing swift turnaround times.

The ideal candidate has strong leadership roots in healthcare or outpatient radiology setting, excellent knowledge of diagnostic guidelines, and a knack for driving operational efficiency.

MRI of Reston offers a comprehensive and competitive benefits package, including:

• 2 weeks of Personal Time Off (PTO) and 2 weeks of Vacation annually
• 7 paid holidays
• Partially sponsored Health, Dental, and Vision insurance
• Company-paid Long-Term Disability, AD&D, and Life insurance
• 401(k) with a 3% safe harbor contribution and 4% employer match

If you're passionate about patient care and looking to grow with a respected imaging center, we'd love to hear from you.