Receptionist - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits:

• Telehealth
• Employee Assistance Program
• Weekends Off
• Hands On Training
• Opportunity for Commissions
• Health Savings Account
• Team Environment
• Paid Sick Leave
• Team Building Activities
• Incentive Lunches
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:
Jessica Scharf State Farm of Bellevue is a leading insurance agency focused on delivering consultative service to our customers, while growing our client base. We're seeking a dynamic Director of First Impressions to join our team.
The ideal candidate is highly organized, detail-oriented, fast-paced, and skilled at multitasking. You'll help create a welcoming, positive experience for every customer and play an active role as the backbone of business operation. If you thrive in a fast paced, high energy, multi-faceted environment and are eager to learn, be mentored, receive hands-on training, and grow professionally, we'd love to hear from you.

RESPONSIBILITIES:

• Providing customer service for policies, billing, claims, and general account support
• Supporting claims by taking key information, explaining next steps, and updating customers on status
• Collecting and entering accurate information into company systems/CRM
• Making sure requests are completed correctly and timely, following internal processes and compliance rules
• Handling policy and coverage questions (within assigned limits) and helping customers understand options
• Documenting interactions and maintaining clear, consistent case notes
• Resolving issues by troubleshooting problems and escalating when needed
• Maintaining professionalism and empathy, especially with customers in stressful situations
• Ask targeted questions to assess risk areas (auto, home, renters, umbrella, life, etc.) and gather accurate details.
• Recommend solutions based on the need, using clear explanations of benefits, tradeoffs, and pricing in plain language.

QUALIFICATIONS:

• Strong interest in a people-focused business and providing exceptional customer service with high communication volume via phone, text, and email.
• Previous experience in people-based business.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations and asking questions
• Basic computer skills, including Microsoft Office and CRM systems.