Job DescriptionJob Description
Overview
As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A "patient first approach" is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.
Responsibilities
- In a high volume call center environment, display the ability to service patient needs while actively accepting between 70-100 inbound calls per day, with a focus on customer service
- Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
- Minimum goal achievement based on monthly review of various metrics and expected requirements.
- Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
- Focused and open to learning new skills to take on various roles based on business need
Qualifications
- High School diploma or equivalent
- Ability to navigate custom computer software and internal systems - NextGen experience a plus!
- Experience in Medical Office including Insurance Knowledge highly desirable
- Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
- Bilingual in Spanish highly preferred but not required
